Support Module Turn complaints into an opportunity

Collect, organize and immediately respond to customer complaints and feedback in one centralized location. Nothing says “We value you” more than an immediate solution to your customers issues.

Listen and improve your relationship with your customers

With the Customer support module, you improve your brand’s reputation and foster customer loyalty by demonstrating your commitment to providing the best possible experience for your customers.

Show your customers that you care

Your brand can improve your brand’s reputation and foster customer loyalty by demonstrating your commitment to providing the best possible experience for your customers.

Features of the support module
Let your customers chat with our beauty assistant Lux

This interactive beauty and skincare assistant offers your customers guidance, information and help in a natural conversation mode.

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Promotions at your customers’ fingertips

Create impactful and effective promotions that drive real results. Your customers can easily access your promotions and special offers with just a quick scan.
Our Promotional support are designed to help you create targeted promotions and special offers that are sure to capture your customers’ attention. With a range of customizable templates to choose from, you can create eye-catching promotions that highlight your brand’s best features and drive sales.

  • Promo campaign through surveys
  • Discount coupons
Skin quiz

Provide tailored Recommendations for your Customers with our Quiz. Your customers answer a series of questions about their skin type and concerns, and receive personalized product recommendations that are tailored to their unique needs. With a range of customizable templates to choose from, you can create a skin quiz that perfectly aligns with your brand’s messaging and values.

  • Photo selection
  • Color selection
  • Multiple and open question
  • Multiple question
  • Open question
  • Take a photo and upload
Survey

Real feedback from real customers: in-store and at-home survey feature. With Product ID’s surveys, you can interview only customers, who have a specific product in their hands.

Start your journey towards a better customer experience with a free trial of our services Contact us for demo
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