Product ID

Complaints management Achieve exceptional customer loyalty by smart complaint handling

Receive valuable insights through customer reviews and complaints to increase customer satisfaction. Take your customers’ feedback seriously and use it to make meaningful improvements to your products and services, building trust and loyalty along the way.

For startups

Transform your customers into brand ambassadors

For medium-sized brand

Improve your customer’s experience with fast and simple complaint resolution

International brand

Realtime, worldwide and integratable with your current tools

Functions for complaint management

Direct complaint collection

With Product ID’s Interactive label, customers can easily provide direct feedback and complaints about your product or shopping experience. This allows your brand to promptly address those issues and improve your customer’s overall experience. By actively listening and responding to your customer’s needs and concerns, your brand can establish a positive reputation and build customer loyalty. You have the opportunity to turn negative feedback into positive outcomes and continually enhance your products and services.

Product complaint mapping

Are you tired of not knowing where your customer complaints are coming from? With Product ID’s tracking system, you can easily identify the origin of the complaints collected through the Interactive Label. By analyzing the information, you’ll have valuable insights into which regions, countries, or cities are experiencing the most complaints, allowing you to focus on improving your services in those areas. Don’t miss out on this opportunity to make decisions to enhance your customer satisfaction.

Direct communication with complainer

At Product ID, we understand that a negative customer experience can damage your brand’s reputation and impact your bottom line. That’s why we provide a solution that enables seamless communication between your brand and your customers when issues arise.
With our platform, you can in real-time easily address customer complaints and resolve issues before they escalate. By enabling direct communication between your brand and your customers, we help you build stronger relationships with your customers and foster a sense of trust and loyalty that will keep them coming back.

Turn a complaint into an opportunity Contact us for demo

Use cases of Product ID Have a glance into the services we provide to help brands.

Explain individual product and brand explanation Clear and comprehensive explanations to showcase your brand and products

#Products #Brands

Product ID provides comprehensive support for all aspects of your brand and product, including news, policies, locations, and customer assistance. Our detailed product explanations ensure a smooth user experience and assistance whenever needed.

Create digital presentation of products Captivate your customers with stunning visual content

#Marketplace #Plug-in

Strengthen your visual marketing campaigns and e-commerce product presence, and succeed in the online marketplace! Empower your customers with the right information to become loyal buyers and boost your sales.

Support physical products on the shelf Build stronger customer relationships with online support

#Retail

We offer personalized and comprehensive support to customers, addressing everything from product-related questions to skincare concerns. Our goal is to help you build a loyal following by delivering exceptional customer service that meets the needs of each individual…

Empower your customers to check authenticity Verify the genuineness of your products with ease

#Real #Fake #Authenticity

Make sure your customers are receiving authentic products with Product ID. Our platform allows you to track distribution status and gain insights into how counterfeit goods are affecting your customers. Build brand value and customer trust by providing genuine, high-quality products they can rely on.